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    <loc>https://www.clearandconnected.com.au/blog-1-1</loc>
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    <lastmod>2026-03-26</lastmod>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/whats-in-a-question-responding-to-emotions</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2026-03-26</lastmod>
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      <image:title>Clear and Connected Reflections - What’s in a question? Responding to emotions - Make it stand out</image:title>
      <image:caption>As clinicians we are trained to answer questions as fully as we can.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/e0a39b2d-6682-464f-8d00-d0cc93aba94b/Responding+to+Emotion+%282%29.png</image:loc>
      <image:title>Clear and Connected Reflections - What’s in a question? Responding to emotions - Make it stand out</image:title>
      <image:caption>Use on or more of these microskills as a response to emotions, you may need to use them repeatedly to support your conversation partner.</image:caption>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/the-step-before-noticing-how-we-feel-before-we-speak</loc>
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    <priority>0.5</priority>
    <lastmod>2026-02-05</lastmod>
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      <image:title>Clear and Connected Reflections - The Step Before: Noticing how we feel before we speak - Make it stand out</image:title>
      <image:caption>Being intentional about the internal steps we take prior to a difficult conversation can be more supportive to our patients</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/keeping-up-appearances-the-illusion-of-conversation</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-09-23</lastmod>
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      <image:title>Clear and Connected Reflections - Are you having a conversation, or only keeping up appearances? - Make it stand out</image:title>
      <image:caption>How do you know you are having a conversation?</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/1758625541936-6QR6YAWCDGET8J47RATY/unsplash-image-4fo0gcw76so.jpg</image:loc>
      <image:title>Clear and Connected Reflections - Are you having a conversation, or only keeping up appearances? - Make it stand out</image:title>
      <image:caption>What thoughts and feelings are you bringing to the conversation? How might they impact the conversation?</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/bf3aa406-9458-42f5-a2f0-a0bea661bd59/ICE.png</image:loc>
      <image:title>Clear and Connected Reflections - Are you having a conversation, or only keeping up appearances? - Make it stand out</image:title>
      <image:caption>Think about adding these questions early in the conversation</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/33h8yg1d7p3sh0mlqk2l8creijcsda</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-05-14</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/1745931282514-YBF1JY42V5V9CMPG5F8U/unsplash-image-pKeF6Tt3c08.jpg</image:loc>
      <image:title>Clear and Connected Reflections - Listening Not Labelling: Honouring Different Perspectives In Medical Care - Make it stand out</image:title>
      <image:caption>Helping our patients means doing the work to understand what direction they want for their health and why</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/no-news-is-not-good-news</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-04-29</lastmod>
    <image:image>
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      <image:title>Clear and Connected Reflections - No news is not good news - Make it stand out</image:title>
      <image:caption>Check for your patient’s understanding and perspective regularly when giving new or significant information</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/checking-for-understanding</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-11-13</lastmod>
    <image:image>
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      <image:title>Clear and Connected Reflections - Checking For Understanding - Make it stand out</image:title>
      <image:caption>Medication errors and incorrect use are just one of the risks of poor explanation of a treatment plan</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/cdacd32b-e17d-47dc-9fb1-e6825365a975/Checking+for+understanding.png</image:loc>
      <image:title>Clear and Connected Reflections - Checking For Understanding - Make it stand out</image:title>
      <image:caption>The 5 steps of Teach-back (2)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/d9ba9cdc-410b-4a95-90c8-b853a0c5c1d4/2.png</image:loc>
      <image:title>Clear and Connected Reflections - Checking For Understanding - Make it stand out</image:title>
      <image:caption>Communication strategies that help with checking for understanding</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/finessing-clinical-handover</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-10-01</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/20118f23-811d-4b8d-82a6-8bee23bd443d/ISBAR.png</image:loc>
      <image:title>Clear and Connected Reflections - Finessing Clinical Handover - Make it stand out</image:title>
      <image:caption>Clinical handover, may be in-person, over the phone or written. In all cases its important we do this as effectively as possible.</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/whats-there-to-learn-about-listening-anyway</loc>
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    <priority>0.5</priority>
    <lastmod>2024-09-17</lastmod>
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      <image:title>Clear and Connected Reflections - What’s there to learn about listening anyway? - Make it stand out</image:title>
      <image:caption>Are you sometimes listening on autopilot?</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/open-disclosure-creating-better-outcomes-in-difficult-times</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-09-10</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/b047cb98-df71-4b64-8402-1c20d47de7cc/OD4.png</image:loc>
      <image:title>Clear and Connected Reflections - Open Disclosure: Communicate for better outcomes - Make it stand out</image:title>
      <image:caption>Open disclosure conversations can be some of our most challenging.</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/unrealistic-expectations</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-06-02</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/fe8ed4a8-89b9-47a7-a8bd-5434d12eecb4/IMG_1243.jpeg</image:loc>
      <image:title>Clear and Connected Reflections - Unrealistic Expectations? - Make it stand out</image:title>
      <image:caption>Kate Grundy and Jane Goodwin present their tips on discussing prognosis and CPR at ANZSGM 2024 conference, Ōtautahi Christchurch, Aotearoa New Zealand.</image:caption>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/thinking-about-saving-time</loc>
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    <lastmod>2024-05-07</lastmod>
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      <image:title>Clear and Connected Reflections - Thinking About Saving Time - Time</image:title>
      <image:caption>How do we save time whilst giving our full attention? Some simple skills can help us do both.</image:caption>
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  </url>
  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/reframing-the-can-of-worms</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2024-09-10</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/f4af5f39-11c6-48ea-b4ab-27d2296953ce/Can+2.jpg</image:loc>
      <image:title>Clear and Connected Reflections - Reframing the “can of worms” - Make it stand out</image:title>
      <image:caption>What can we learn?</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/e0a39b2d-6682-464f-8d00-d0cc93aba94b/Responding+to+Emotion+%282%29.png</image:loc>
      <image:title>Clear and Connected Reflections - Reframing the “can of worms” - Make it stand out</image:title>
      <image:caption>NURSE Acronym</image:caption>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/ubnc6ly82h6f9d2t59112x5xpxw9tr</loc>
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    <priority>0.5</priority>
    <lastmod>2024-04-08</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/6310183ffd69b019a30a5809/4d24c674-02bf-4e02-9234-dd01c5b3492f/Screenshot+2024-04-08+at+11.21.23%E2%80%AFpm.png</image:loc>
      <image:title>Clear and Connected Reflections - Silence is Golden - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/Blog Post Title One-9ffsj</loc>
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    <priority>0.5</priority>
    <lastmod>2024-03-26</lastmod>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/category/Communication+Skills+Strategies</loc>
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    <priority>0.5</priority>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/category/Feedback</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/category/Origin+Story</loc>
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    <priority>0.5</priority>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/category/Reflections</loc>
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    <priority>0.5</priority>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Advance+Care+Planning</loc>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Health+Literacy</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/clinical+conversations</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Emergency+Plan</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Patient-Centred+Care</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/emotions</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/SAPSE</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Heart-Head-Heart</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Microskills</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/patient+care</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Emotions</loc>
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    <priority>0.5</priority>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/signposting</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Communication+skills</loc>
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  <url>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Explanation+and+Planning</loc>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Listening</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/reframing+the+can+of+worms</loc>
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    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Clinical+Handover</loc>
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  <url>
    <loc>https://www.clearandconnected.com.au/blog-1-1/tag/Understanding</loc>
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