Medically stable for discharge…
When unexpected disagreement arises in discharge plans, we are often at a loss about what to say next.
How do we use communication skills to help resolve the mismatch?
Read on for phrases and skills for mismatched agendas.
What’s in a question? Responding to emotions
What’s in a question? As clinicians we are primed to answer questions with facts, after all we’ve learn so many. But sometimes something more is needed.
Questions may demand an answer, but also require understanding and support for the emotion within the question.
When you’ve answered a question and it seems hard to move on, consider whether you have responded supportively to the emotions within the question. Becoming skilled at this
Read on for communication micro-skills that may help…