What’s in a question? Responding to emotions

What’s in a question? As clinicians we are primed to answer questions with facts, after all we’ve learn so many. But sometimes something more is needed.

Questions may demand an answer, but also require understanding and support for the emotion within the question.

When you’ve answered a question and it seems hard to move on, consider whether you have responded supportively to the emotions within the question. Becoming skilled at this

Read on for communication micro-skills that may help…