Centre for Culture, Ethnicity and Health - webinars and resourceson health literacy and cross-cultural communication

Health Translations - 1000s of resources for health information in different languages

PEPA/IPEPA Communication Guide Flipbook

This guide is useful for communication strategies to address barriers to accessing palliative care

Serious Illness Conversation Guide A patient-tested, short, and useful general guide to eliciting patient values to support discussing discuss management plans.

Vitaltalk Late Goals of Care discussion REMAP guide. Useful for situations in which a person's condition has changed significantly and we are discussing changing the focus of care to a more conservative or even palliative path. 

SPIKES for breaking bad news which may lead to a Goals of Care discussion

An article I wrote for A Dose of Grief on things to consider when discussing death as a possible outcome - helpful for  Medical Students/Doctors-in-training 

Responding to emotion - Vitaltalk NURSE acronym, additional skills

Commslab - De-escalating challenging emotion. This is a 7 minute video which neatly explains the work involved in responding to anger, frustration and why this is especially challenging.

Coming Soon

A two page summary of a framework for all clinical conversations. Focus on the diagram and the  communication skills under the red headings.

Teachback One page guide to check patient understanding and to check our explanations have been effective.

The Teachback website has a module with example videos.

Feedback resources from the University of Tasmania here and Arizona College of Medicine here with example videos