The Step Before: Noticing how we feel before we speak

Have you ever thought about why we sometimes avoid or delay giving bad news, rush the process or hide in jargon?

When there is important life-changing and sad information to share our own feelings of distress may lead to communication habits that don’t serve our patient’s needs for clarity well.

In this blog post I discuss how a moment of self-reflection and an setting intentional choices for our communication could improve the experience for our patients and ourselves.