The Step Before: Noticing how we feel before we speak
Have you ever thought about why we sometimes avoid or delay giving bad news, rush the process or hide in jargon?
When there is important life-changing and sad information to share our own feelings of distress may lead to communication habits that don’t serve our patient’s needs for clarity well.
In this blog post I discuss how a moment of self-reflection and an setting intentional choices for our communication could improve the experience for our patients and ourselves.
What’s there to learn about listening anyway?
Have you had the experience of not feeling heard?
The quality of our listening can have a signficant impact on how successful a conversation is.
This post explores how listening can affect whether we achieve what we hope for in clinical conversations and interactions.
What's your listening like?